منابع مشابه
Telecommunications Help Desk
Troubleshooting problems Moves, adds and changes to telephone equipment or service New service, voicemail, caller menus, special calling features and plans, caller ID, music on hold, international dialing Fax machines and codes, headsets [2], conference calls [3], speaker phone rental [4] Call accounting and billling Telephone bill login [5] We also manage plans, orders, service, billing and tr...
متن کاملAT&t help desk
This paper introduces a new breed of natural language dialog applications which we refer to as the Help Desk. These voiceenabled applications are an evolution from Help Desk services that are currently available on the web or being supported by human agents. The goals of a voice-enabled Help Desk are to route calls to appropriate agents or departments, provide a wealth of information about vari...
متن کاملDeveloping an IT Help Desk Troubleshooter Expert System for diagnosing and solving IT Problems
IT help Desk has been incorporated in many organizations to provide technical support for their employees and/or customers. In this paper, an IT help desk troubleshooter expert system has been developed based on the knowledge that has been captured from the network engineer (i.e. the expert) from Al Khawarizmi International College-UAE. Three main problems have been taken in consideration in bu...
متن کاملHelp Desk System with Intelligent Interface
Automated help desk systems should retrieve exactly the information required to assist a user as quickly and as easily as possible be it for a lay user who knows little about the domain or for an advanced user who requires more specialized information. Automated help desk systems should also be easily maintainable, as knowledge in domains where help is required often changes very rapidly, for e...
متن کاملFrom the help desk: Bootstrapped standard errors
Bootstrapping is a nonparametric approach for evaluating the distribution of a statistic based on random resampling. This article illustrates the bootstrap as an alternative method for estimating the standard errors when the theoretical calculation is complicated or not available in the current software.
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ژورنال
عنوان ژورنال: International Journal for Research in Applied Science and Engineering Technology
سال: 2018
ISSN: 2321-9653
DOI: 10.22214/ijraset.2018.5269